Warranty & Return Policy

Retail Purchases

Store Purchases & Retail Plantings Covered by Warranty (purchases through 11/12/24):

Customers receive a one-year 100% replacement value warranty on shrubs and trees planted in the ground if planted and cared for per New Garden’s instruction. 

Warranty is for one-time replacement only.

 Not Covered by Warranty:

Perennials, Annuals, Houseplants, Herbs, Vegetables, Fruit and Nut Trees, and any plants used/kept in containers are not under warranty. 

Weather-related plant injury or mechanical damage, including drought, flooding, or ice damage, is not covered by the warranty.

Items discounted 25% or more are not covered by the warranty or returnable. 

Some items may be exempt from the warranty.

Returns:

Plants may be returned for refund within three days of purchase and must be in as-sold condition.  

Non plant items may be returned for a period of three days in original unopened packaging. 

Purchases after 11/13/24

All Sales after 11/13/24 are final.

No warranty applies to purchases after 11/13/24.

Landscape Installations & Other Services