WARRANTY and RETURN POLICY
Store Purchases & Retail Plantings Covered by Warranty:
Garden Gold customers receive a one year 100% replacement value warranty on shrubs, trees and perennials planted in the ground if planted and cared for per New Garden’s instruction.
Non-Garden Gold members receive a 50% replacement value warranty for one year.
Warranty is for one-time replacement only.
Not Covered by Warranty:
Annuals, Houseplants and any plants used/kept in containers are not under warranty.
Warranty does not cover weather-related plant injury including drought, flooding or ice damage.
Items purchased at discounts of 50% or greater are not covered under warranty or returnable. Some items may be exempted from warranty.
Returns:
Plants may be returned for refund within three days of purchase and must be in as-sold condition.
Non plant items may be returned for a period of three days in original unopened packaging.
Landscape Installations & Other Services
For service warranty information see service agreement details or call your service representative.